Terms Policy
Booking & Confirmation
A booking is confirmed only after the client pays 10% of the total package cost as an advance.
The remaining 90% must be paid at least 7 days (1 week) before the client’s arrival.
Uin Holidays reserves the right to cancel unconfirmed bookings if payments are not made as per the schedule.
Payments
Payments can be made via bank transfer, UPI, or other methods communicated by Uin Holidays.
All prices are quoted in INR (Indian Rupees) unless specified otherwise.
Any additional charges (e.g., entry fees, meals not included, adventure activities, personal expenses) will be borne by the client.
Cancellations & Refunds
Client-Initiated Cancellations:
Cancellation 30 days or more before the trip: 90% refund of advance.
Cancellation 15–29 days before the trip: 50% refund of advance.
Cancellation less than 15 days before the trip: no refund of advance.
If the client fails to make the final payment at least 7 days before arrival, the booking will be considered cancelled automatically and the advance will be forfeited.
Company-Initiated Cancellations:
If Uin Holidays cancels the trip due to unavoidable reasons, the client will receive a full refund of the amount paid.
Refunds will be credit within 10–15 working days (2-4% platform fee applicable for refund)
Itinerary & Services
The itinerary shared is indicative and may be adjusted due to weather, local conditions, or unforeseen circumstances.
Uin Holidays will ensure all promised services but reserves the right to substitute accommodations, transport, or activities if necessary.
Travel Documents & Permits
Clients must carry valid government-issued photo ID proof during the trip.
Special permits (if required) will be arranged with prior notice; Uin Holidays will assist where applicable.
Health & Safety
Clients are responsible for ensuring they are fit to participate in the trip and any adventure activities.
Adventure activities involve inherent risks, and participation is voluntary.
Uin Holidays is not liable for injuries, accidents, or health issues during the trip.
Liability
Uin Holidays works with third-party service providers (hotels, drivers, guides, activity operators).
While we ensure quality, we are not responsible for delays, cancellations, or damages caused by third parties, natural events, or unforeseen situations.
Code of Conduct
Clients must respect local customs, culture, and environment.
Uin Holidays promotes responsible tourism and reserves the right to withdraw services if a client engages in misconduct.
Force Majeure
Uin Holidays shall not be held responsible for delays, cancellations, or changes due to events beyond our control (e.g., natural disasters, political unrest, pandemics, extreme weather).
Dispute Resolution
Any disputes will fall under the jurisdiction of courts in Shillong, Meghalaya, India.
Uin Holidays will make every effort to resolve issues amicably before legal steps are taken.
Contact Us
If you have any questions about our Refunds Policy, please contact us by email contact@uinholidays.com
Note: Uin Holidays operates under MBHAH TOURS AND TRAVELS PRIVATE LIMITED.